At BeeGold, we want you to be completely satisfied with your purchase. We understand that sometimes, circumstances may change, and you may need to return or exchange an item. To ensure a smooth and transparent process, we have developed the following Returns Policy:

1. Eligibility for Returns/Exchanges:
– We accept returns or exchanges within 30 days from the date of purchase.
– The item must be unused, in its original condition, and accompanied by the original packaging, including all tags and labels.
– Personalized or custom-made items cannot be returned or exchanged unless they arrive damaged or defective.

2. Restocking Fee for Change of Mind:
– Returns or exchanges that are a result of a customer changing their mind will incur a restocking fee of 20% of the item’s original purchase price.
– This fee covers the costs associated with inspecting, restocking, and preparing the item for re-sale.

3. Returns/Exchanges Process:
– To initiate a return or exchange, please contact our customer service team within the 30-day period.
– Our customer service representatives will guide you through the process and provide you with a Return Authorization Number (RAN) if applicable.
– The item must be securely packaged to ensure safe return shipping.
– We recommend using a reputable shipping service with tracking and insurance for your protection.
– Once we receive the returned item and verify its condition, we will process the refund or exchange accordingly.

4. Refunds:
– Refunds will be issued to the original form of payment within a reasonable timeframe after the returned item has been received and inspected.
– The refund will exclude any applicable restocking fees and original shipping charges, unless the return is due to an error on our part or a defective/damaged item.

5. Exchanges:
– If you wish to exchange an item for a different size, color, or design, please contact our customer service team for assistance.
– Exchange requests are subject to product availability.
– The customer is responsible for any price differences between the exchanged items and associated shipping costs.

6. Damaged or Defective Items:
– In the event that your item arrives damaged or defective, please contact our customer service team immediately.
– We will provide instructions on returning the item and arrange for a replacement or refund at no additional cost to you.

Please note that our Returns Policy applies to online purchases made through our official website. For items purchased through authorized retailers, please refer to their respective return policies.

If you have any questions or need further assistance, please don’t hesitate to contact our friendly customer service team. We are here to ensure your satisfaction and help you throughout the returns or exchanges process.

Thank you for choosing BeeGold.